I am getting my EasyJet refund!

Back in June I got notification from Norwegian Airlines that my round trip flight to London from Denver in the fall had been canceled. While they were encouraging people to apply for credits for future travel, I opted for a refund (it was buried in the e-mail at the bottom). They refunded me within a week.

Once I got notification about my flight cancellation with Norwegian, I immediately started working on getting a refund on an EasyJet flight I had booked for Barcelona to London. This proved to be a difficult task but after a lot of searching I found they had a Covid-19 Help Hub. Like Norwegian, they were pushing vouchers and discouraging refunds. But with some digging I found a refund request form. I filled it out and waited. After two weeks I had no response, so I filled out another one. Still no response. I knew calling EasyJet would be a difficult task. I had done that once in the past and it meant getting up super early as it wasn’t a 24-7 operation. So I decided to contact my credit card company. They told me they would give a conditional credit, but it was not guaranteed since it was a non-refundable flight. I pointed out that there was no way I could use this ticket (yes, this route is still being flown) and given the circumstances I felt it was a legitimate request due to pandemic.

Two days ago I finally got an e-mail from EasyJet saying they were processing my refund. I don’t know if this was because of my refund request or because of the action taken by my credit card company.

I have heard that other airlines such as British Airways are using shady tactics just like EasyJet to make it difficult to obtain a refund for American citizens, instead offering vouchers. Don’t give up! Since I first applied for my refund with EasyJet I noticed that they have changed the form and no longer have it up in the help hub. However, you might try this contact form.  Explain to them that as a US citizen you can no longer fly to Europe and request a refund. I believe they took the refund request form down because they probably got hit with a ton of requests and want to discourage people from asking for them. Don’t let that deter you.

Trip to Spain officially cancelled

I knew it was coming. First there was the news that the EU was not allowing travelers from the US. Then I got an e-mail from Norwegian Airlines. Our roundtrip flight to London-Gatwick in the fall was cancelled. While England is not a part of the EU, I figured that Norwegian would cancel the flight anyhow. The UK has announced that visitors must do a 14-day quarantine and not many people are going to want to do that.

Fortunately, the e-mail had a link to request a refund. I immediately filled it out and they have already sent a reply stating my refund has been processed and will be posted to my credit card. I haven’t seen it yet, but I’ll check every day. I’m keeping all my correspondence in case it doesn’t come through. Norwegian has had a lot of financial difficulties and I’m more than a little worried. We took them last year to Europe and while the price was good, the service was not the best. I swore I wouldn’t fly on them again, yet I get sucked in to another good deal before Covid-19 struck.

Now I just have to wait and see what happens with my EasyJet flight. It might not be cancelled (London – Barcelona) but I did manage to find a refund request form specifically for passengers affected by Covid-19. I hadn’t yet booked our return flight from Madrid.